Donald Spraker

Pat Palumbo

meet our team

From Our Family ​To Yours

1-855-319-HELP(4357) | 315-857-8939
7758 Maple Road
Baldwinsville, NY 13027

As a company, our goal is to deliver the highest quality customer service, innovative products, and peace of mind to all. First rate service is intended to be the focus of the company and a cornerstone of its success. We are always looking to serve our customers better and improve our service through the latest technologies. Prevention is key and we want you and your loved ones to feel comfortable when help is needed.

Deborah Fava

Marketing Representative

Haley Venditti
Director of Marketing

Certified NYS Women in business

Jennifer Moskwa
Director of Operations

Response4HELP is a family-owned business headquartered in Baldwinsville, NY who offers medical alert devices and monitored support in NY and FL.  Our US based monitoring center is a leading ​CSAA 5 Diamond Rated support center who offers 24/7 emergency help at the press of a button. With professional and highly trained operators, you will have peace of mind knowing that they are there for you when seconds count. Whether you need medical attention or need to contact a loved one, they can assist you with all the help you need.

Response4HELP is a division of Self-Direct, Inc. who has been providing home health care services since 2003 in the Central New York Area. Our family is devoted to providing quality customer service, reliable monitored support, and advanced equipment so that you know help is just a press away for you or your loved ones.  Response4HELP offers a variety of advanced equipment that can be customized to meet the needs of each particular customer.  Whether you spend your time inside your home or are active in the community, we have a medical alert system for you that will bring you the peace of mind you deserve.

Thank you for taking the time to find out more about our company. We would love to answer any questions you have about our personalized and professional service!  

Kevin Saintey

Office Coordinator

Our Accreditations and memberships

Our Vision